A comprehensive solution that covers all your support needs.
Forget about your network and focus on your business!
Business networks are becoming more and more complex every day. New security threats
constantly emerge and applications that once were a luxury are now critical to your
business. Technology is no longer a luxury, but a requirement. Therefore, it is
essential to maintain your technology solutions. The easiest, most cost effective
and accurate way to maintain network availability is with a comprehensive support
plan.
Our comprehensive support plan is a powerful package of services that help you maximize
system availability and minimize support costs. You can take advantage of continuous
system monitoring to intercept work stoppage problems and a highly competent telephone
and onsite assistance team to maintain efficiency and quickly resolve problems for
the products on your network. Quarterly management meetings detail "what you are
paying for" and help identify ways to increase efficiency and reduce costs. With
all of these services combined, we support the technology that enables your business
to run smoothly and worry-free, so you can focus on what really matters.
Help Desk
With the Enterprise Help Desk offering, you can focus on running your business,
without the worry of system questions or problems halting your productivity.
- ITIL Based Methodology and Toolset
- On Demand Reporting
- Above industry average customer satisfaction ratings
- Help Desk Institute Certified Engineers ensure you customer issues are resolved
by courteous, knowledgeable experts.
- Proven call-taking and problem-solving methodology
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NOC Services
The Remote Management suite is designed to assist clients in maintaining and supporting
their IT infrastructure. Remote Management services combine fault, asset, performance
and support in one complete package.
- Demonstrate regulation compliance
- 24/7 remote infrastructure support
- Reduce risk of data loss, virus attacks, and security breaches
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Onsite Support
On-site support is an essential component of your support package. Although technology
has become extremely sophisticated and many issues can be solved over the phone,
it hasn’t evolved enough to allow everything to be done remotely. Therefore, on-site
support is still a required component of a comprehensive network support solution.
- Qualified support personnel
- Access to multiple experts in a variety of IT disciplines
- Solve problems that can’t be resolved remotely or over the phone
Business Reviews
Prior to each QBR we will audit all alerts and reports generated over the preceding
90 days and prepare a comprehensive analysis of our findings as well as demonstrate
areas of cost savings, increased performance, any security vulnerabilities and an
overall health assessment of your network.
- Ensure our services are aligned with your IT business goals and address any changes
as they occur.
- Complete review of all performance reports and metrics
- Review and update you on all the work completed in the last quarter and discuss
projects in progress
- Help identify IT solutions that will address existing and future IT requirements
allowing you to ultimately make informed financial decisions